Customer Service: Ordering & Payment
To place an order with Clive Coffee simply browse to the product page of the product you want to buy, click the "Add to Cart" button. Once the item appears in your cart simply click the "Checkout" button. If you are not signed in you will be prompted to do so (if you have not created an account before click the "Create New Account" button and follow the instructions).
On the billing and Shipping address page fill out the required address information and click Continue. On the "Shipping Method" screen select your shipping method and click Continue. On the Payment Information page select your credit card type, fill in your card number, expiration date, card identification number, and enter any coupon code you may have and click Continue.
On the Review and Submit Order page you can confirm that all the information for your order is correct. If you see any errors click the edit button for that section and you will be able to correct the mistake. Once you have reviewed all your info click the Submit Order button to place your order. Once you have clicked "Place Order" do not click anything else or refresh the page until you see the order confirmation screen.
We accept Visa, MasterCard, American Express, and Discover credit and debit cards. We also accept Google Checkout and Amazon Checkout payments. Please note that Amazon Checkout does not accept Amazon gift cards. To pay by cashier's check, send it to our address under Contact Us along with your desired items. Include your name, address, phone, and email. We'll send you tracking info as soon as the cashier's check clears our bank.
Credit Card Charges for Espresso Machines
When you place an order on our website, your credit card is authorized for the amount of the order. This reserves the funds until we are able to capture the payment. We normally only capture the funds from an authorization when we have a tracking number generated by our freight company, but we have a different policy for espresso machines. We've had numerous instances of credit cards declining our attempt to capture the funds after the espresso machine has left our facility. We then have to try to intercept the package with the freight company's help until we can resolve the credit card issue.
Because of this, we will charge your card (meaning capture the authorization) as soon as we begin to prepare your espresso machine for shipment. Espresso machines are bench tested before being shipped to you, and sometimes this can add time to the process of preparing your machine for shipment. Some machines can ship the same day you order it, while others may take an extra day or two to be tested and prepared for shipment. We will keep you apprised of the status of your machine as its headed your way, and will send tracking information as soon as it is available. Questions? Contact us at 800.520.2890.
We accept Visa, MasterCard, American Express, and Discover credit cards as our only methods of payment for international orders. All prices listed on Clive Coffee are in US dollars. You will be charged by your credit card company the US dollar amount converted by your country's current exchange rate.
If you have any questions about the checkout process or would like to place your order over the phone please give us a call: 800.520.2890.