Customer Service: Return & Exchange Policy
Exchange and Return Policy: Extended Return Period - Holiday Season 2013
Each year, we extend our return period during the holiday season to facilitate purchasing gifts for others. For all purchases made between 11/15/13 and 12/15/13, we'll extend the return period through 1/25/2014. This extended return period applies to purchases made in our retail locations, over the phone, and online. All of the other policies related to returns still apply.
30 Day Satisfaction Guarantee:
You have 30 days to try out your purchase, and if you don't love it we'll take it back. There's absolutely no risk! We're that convinced that you'll love it. Returns are accepted up to 30 days from the date the order arrives at your door. Please note that espresso machines and grinders do not qualify for free return shipping.
How to Make a Satisfaction Guarantee Return:
To make a return simply fill out our short return form. You may also contact us via email or by phone for more information. We will email you a prepaid UPS return label which you can print and attach to the return package. If you don't have a printer available we can mail you the return label.
Once we receive your return package it will be inspected and a refund will be issued to your card less the original outbound freight cost if your order included free shipping. We will notify you via email after your items are received and after we have credited your card. Refunds are issued as a credit to the original credit card used in the purchase. If we cannot refund the original credit card used for purchase, such as cancelled credit cards or gift recipients, we will issue store credit (we do not issue refunds via company check). Please allow up to 14 days to receive your refund. You may use your own shipping method to return the item to us if you'd like. Please be sure to package the item the same way you received it and insure it for the full retail value. If the item isn't insured and is damaged in shipping, we may not be able to credit you for the full amount.
Please include all free gifts that were shipped with your order. The retail value of any free gifts will be deducted from your refund if they are not included.
For any questions regarding our returns process please contact us at firstname.lastname@example.org or 800.520.2890.
Packaging of Returns and Restocking Fee:
Please be sure to package the items you are returning in the same way that you received them. This is especially important for espresso machines and coffee makers. Please do your best to return it to us in the same way it was packaged when you received it.
Items damaged in return shipping due to inadequate or incorrect repackaging, or that are returned exceptionally dirty from use, may be charged a restocking fee of up to 20% of the purchase price. We also reserve the right to assess a restocking fee if the return does not follow the guidelines listed in our Return Policy.
Returns are accepted up to 30 days from the date the order was shipped. You must contact us first at email@example.com or 800.520.2890, then send the item back to us at your expense. Once we receive your return package it will be inspected and a refund will be issued to your card. We will notify you via email after your items are received and after we have credited your card.
Espresso Machine Returns:We have a different process for returning espresso machines; click here for more information on how to return an espresso machine.
To exchange an item, simply return it using the return process detailed above and place a new order online or over the phone for the item you want.