Customer Service: Return & Exchange Policy
Exchanges:
To exchange an item simply return it using the return process detailed below and place a new order online or over the phone for the item you want.
Free Returns:
We pay for the return shipping if you don't love it, and we make it very easy! We're that convinced that you'll love it. If it's not to your complete satisfaction, we'll email you a prepaid UPS return label. Upon receiving your return, we'll credit your card the purchase price, less the original outbound freight cost if your order included free shipping. It's that simple. Returns are accepted up to 30 days from the date the order was shipped.
To make a return simply fill out our short return form. You may also contact us via email or by phone for more information. We will email you a prepaid UPS return label which you can print and attach to the return package. If you don't have a printer available we can mail you the return label.
Once we receive your return package it will be inspected and a refund will be issued to your card. We will notify you via email after your items are received and after we have credited your card. Refunds are issued as a credit to the original credit card used in the purchase or as store credit. Please allow up to 14 days to receive your refund. We do not issue refunds via company check. You are of course free to use your own shipping method to return the item to us if you'd like. If you are sending back an espresso machine or coffee maker, please package it the same way you received it and insure it for the full retail value. If the item isn't insured and is damaged in shipping, we may not be able to credit you for the full amount.
For any questions regarding our returns process please contact us at sales@clivecoffee.com or 800.520.2890.
Packaging of Returns and Restocking Fee:
Please be sure to package the items you are returning in the same way that you received them. This is especially important for espresso machines and coffee makers. Please do your best to return it to us in the same way it was packaged when you received it.
Items damaged in return shipping due to inadequate or incorrect repackaging, or that are returned exceptionally dirty from use, may be charged a restocking fee of up to 20% of the purchase price. We also reserve the right to assess a restocking fee if the return does not follow the guidelines listed in our Return Policy.
International Returns:
Returns are accepted up to 30 days from the date the order was shipped. You must contact us first at sales@clivecoffee.com or 800.520.2890, then send the item back to us at your expense. Once we receive your return package it will be inspected and a refund will be issued to your card. We will notify you via email after your items are received and after we have credited your card.