Customer Service: Shipping Information
Use the following map to determine the estimated delivery time.
The Clive Coffee shipping program offers free or highly discounted shipping fees and is an integral part of the way we take care of our customers. This shipping program can be broken down into several categories:
Fast, affordable shipping: In the USA we will deliver 1-2 packages of coffee within 3 business days (M-F) for $5. For 3-4 packages, shipping is $7. If you order 5 or more packages of coffee, the shipping is on us! We want you to be able to get your coffee quickly without paying ridiculous amounts for shipping! Use the shopping cart to see what shipping options and charges are available to you, based on product selection. Other small items like coffee cups and tampers will also qualify for the $5 shipping option.
Free Ground Shipping on Orders over $75: In the USA (lower 48 states) we will send out your order over $75 with free ground shipping or discounted expedited shipping. It's that simple.
Most of the espresso machines we sell are imported from Italy to New York. We warehouse our own stock in Portland, Oregon, but we optimize each order depending on shipment address and inventory levels to get it to you the fastest way possible. This means that some orders will ship from our warehouse in Portland, and others will ship directly from the importer in New York. We will use your address and shipment method to determine the fastest way to get your machine to you. If you have any questions on how your machine will be shipped, contact us at 800.520.2890
International Orders: Shipping charges for orders outside of the USA are often discounted below our cost. Use the shopping cart to calculate shipping charges. We do not ship espresso machines or espresso grinders outside of the USA.
Alaska, Hawaii & PO Boxes: Shipping charges for orders to Alaska, Hawaii and PO Boxes may be charged higher rates for heavy or large items. We will contact you if a shipping surcharge is required. This is usually the case for oversized items like drip coffee makers and espresso machines. The typical charge for shipping to Alaska and Hawaii is $20-30. We will discount the charge by the amount that we normally pay for similar orders to customers in the lower 48.
Return Shipping: We offer $5 return shipping on all items weighing less than 15 pounds. To make a return simply follow the instruction on the return label that came in your package. We will create a return shipping label and email it to you as an file which can be printed and attached to the return package. If you don't have a printer available we can mail you the return label. Items over 15 pounds like espresso machines are eligible for the electronic return label. The return shipping fee for espresso machines and items weighing more than 15 pounds is $20.
Changes to Orders Already Shipped: Once an item has been shipped, we normally cannot cancel or change the shipment. If necessary, we can send a return label once the item has been received. If the item must be redirected or returned to us while in transit, you may be liable for any service fees we are assessed by the carrier.
