Customer Service: Shipping Information
Clive Coffee Shipping Information:
The Clive Coffee shipping program offers free or highly discounted shipping fees and is an integral part of the way we take care of our customers. This shipping program can be broken down into several categories: 3 Days for $5: In the USA we will deliver up to 3 packages of coffee within 3 business days (M-F) for $5. For weights above three pounds, we have subsidized the shipping charges to below our cost. We want you to be able to get your coffee quickly without paying ridiculous amounts for shipping! Use the shopping cart to see what shipping options and charges are available to you, based on product selection. Other small items like coffee cups and French press pots will also qualify for the $5 shipping option.
Free Ground Shipping on Espresso Machines & Coffee Makers: In the USA (lower 48 states) we will send out your espresso machine or coffee maker with free ground shipping or discounted expedited shipping. It's that simple.
International Orders: Shipping charges for orders outside of the USA are often discounted below our cost. Use the shopping cart to calculate shipping charges. We do not ship espresso machines outside of the USA.
Alaska, Hawaii & PO Boxes: Shipping charges for orders to Alaska, Hawaii and PO Boxes may be charged higher rates for heavy or large items. We will contact you if a shipping surcharge is required. This is usually the case for oversized items like drip coffee makers and espresso machines. The typical charge for shipping to Alaska and Hawaii is $20-30. We will discount the charge by the amount that we normally pay for similar orders to customers in the lower 48.
Return Shipping: We offer $5 return shipping on all items weighing less than 15 pounds. To make a return simply follow the instruction on the return label that came in your package. We will create a return shipping label and email it to you as an file which can be printed and attached to the return package. If you don't have a printer available we can mail you the return label. Items over 15 pounds like espresso machines are eligible for the electronic return label. The return shipping fee for espresso machines and items weighing more than 15 pounds is $20.
Changes to Orders Already Shipped: Once an item has been shipped, we normally cannot cancel or change the shipment. If necessary, we can send a return label once the item has been received. If the item must be redirected or returned to us while in transit, you may be liable for any service fees we are assessed by the carrier.
The Clive Coffee shipping program offers free or highly discounted shipping fees and is an integral part of the way we take care of our customers. This shipping program can be broken down into several categories: 3 Days for $5: In the USA we will deliver up to 3 packages of coffee within 3 business days (M-F) for $5. For weights above three pounds, we have subsidized the shipping charges to below our cost. We want you to be able to get your coffee quickly without paying ridiculous amounts for shipping! Use the shopping cart to see what shipping options and charges are available to you, based on product selection. Other small items like coffee cups and French press pots will also qualify for the $5 shipping option.
Free Ground Shipping on Espresso Machines & Coffee Makers: In the USA (lower 48 states) we will send out your espresso machine or coffee maker with free ground shipping or discounted expedited shipping. It's that simple.
International Orders: Shipping charges for orders outside of the USA are often discounted below our cost. Use the shopping cart to calculate shipping charges. We do not ship espresso machines outside of the USA.
Alaska, Hawaii & PO Boxes: Shipping charges for orders to Alaska, Hawaii and PO Boxes may be charged higher rates for heavy or large items. We will contact you if a shipping surcharge is required. This is usually the case for oversized items like drip coffee makers and espresso machines. The typical charge for shipping to Alaska and Hawaii is $20-30. We will discount the charge by the amount that we normally pay for similar orders to customers in the lower 48.
Return Shipping: We offer $5 return shipping on all items weighing less than 15 pounds. To make a return simply follow the instruction on the return label that came in your package. We will create a return shipping label and email it to you as an file which can be printed and attached to the return package. If you don't have a printer available we can mail you the return label. Items over 15 pounds like espresso machines are eligible for the electronic return label. The return shipping fee for espresso machines and items weighing more than 15 pounds is $20.
Changes to Orders Already Shipped: Once an item has been shipped, we normally cannot cancel or change the shipment. If necessary, we can send a return label once the item has been received. If the item must be redirected or returned to us while in transit, you may be liable for any service fees we are assessed by the carrier.