"Do I have to send my machine back to Italy for repair?"
Like all finely tuned machines, espresso machines and grinders require maintenance and occasional repairs. For our customers, we take away the hassle of dealing directly with the manufacturer when a problem arises. Repair costs, including parts and labor, are covered under warranty for the first year by the manufacturer. On most machines you can extend that warranty by another year.
In the event that something happens to your machine, we will work with you to determine the best way to get your machine back up to speed. Ken, our espresso repair technician, has over 22 years of experience maintaining and repairing commercial espresso machines such as La Marzocco. He has diagnosed and repaired many complicated issues over the years, so you can feel confident that we can properly service all of the equipment that we sell.
Simple Repairs | Many repairs can be taken care of with a screwdriver after a brief chat over the phone.
Complicated Repairs | If it turns out to be a more complicated problem, we can arrange to take care of the repair here in Portland or at the importer's service center.
Brands We Service | We currently only service machines from Izzo, La Marzocco, La Spaziale, Quick Mill, Rancilio, and Rocket. More brands coming soon.
For service on your machine, email firstname.lastname@example.org with the model information of your machine and a description of the problem. We will email you back shortly with further instructions. Please note that we charge a $25 diagnostic fee for espresso machines purchased from other companies.