Customer Service: Testimonials
We'd love to hear your feedback! Simply send us a noteThanks so much for your help; all 26 Technivorm coffee makers, grinders, filter and coffee are wrapped up pretty and ready to go....I’ll send you a picture.
Thank you also for the coffee – we can’t wait to try it!
Have a good holiday!
christine (Dreamworks Studio) :: December 1, 2009
Awesome. great products. I did a ton of research and I love my moccamaster. I was afraid my husband would think it was over the top but he LOVES the bubbles. you would think he was four. the coffee is hot, stays hot and the pot is easy to use. the filter is the best i've found. thanks for making the best available and sending it so quickly.
Susan :: November 28, 2009
Thanks. Your customer service is incredible. I wish more companies followed your model.
Jason :: November 25, 2009
My order took almost a week to arrive and somehow this made its arrival that much more enjoyable - packaged perfectly. Glad I found your company!
Bernadette :: November 18, 2009
Thanks for making these great coffee machines available. Pleasure - true pleasure - doing business with you.
G. :: November 11, 2009
Fast shipping. Great communication. Would buy from again.
G. :: November 10, 2009
Prompt service, reasonable price.
Christopher :: November 8, 2009
Excellent. Good customer service.
Anthony :: November 4, 2009
Excellent service & products, knowledgeable and eager to advise - most helpful!
Thomas :: November 3, 2009
Have communicated well. Part of my order is backordered, they were clear about that & when it would arrive.
Daren :: November 2, 2009
I received my filter holder today and it works great. Thank you for what I consider to be exceptional customer service. Very best regards
Thomas :: October 30, 2009
Product was carefully packaged and promptly shipped with extra directions for product operation.
John :: October 17, 2009
continued great service from your store. i'll make sure i continue to buy from you for my next purchase.
Pat :: October 17, 2009
You should definitely consider Clive Coffee for your next purchase. They have excellent products, responsive customer service, and very tasty coffee. I purchased a Le Lit espresso machine, 57mm tamper, and Rocky grinder from Clive. The first two came without a hitch. When they sold out of the grinder, the Clive rep went through a troublesome procedure of getting it drop-shipped, and it was at my house in a couple of days. And I was continually updated on the grinder's status. It was really nice to have a company go out of their way to satisfy the customer. I am ecstatic about my setup and highly recommend Clive Coffee. You won't be disappointed.
Zach :: October 14, 2009
excellent service, excellent coffee!
Bonnie :: October 14, 2009
I am really digging your single origin espresso. It is so smooth and chocolaty it makes a great double and also a very smooth americano and also goes great with milk. It is one of my new favorites. I have not tried the Yirg yet, but in the morning I will. I like that you don't roast so dark and let the lighter notes of the coffee come through instead of the really oily beans that I have grown to dislike. Keep up the great work. Thank you!
Chad :: October 12, 2009
We felt that Clive Coffee was aware of our order and attentive to it even though we did not require any special attention. We now make great coffee, too.
Raoul :: October 9, 2009
We ordered the technivorm coffee maker for our fortieth wedding anniversary because of an article we read in Cook's Illustrated magazine about how to make the best coffee. After searching the web, we decided to order from Clive coffee. Ordering was easy, the shipment was delivered quickly and included with the coffee maker were paper filters and four different whole bean coffees. Good experience from beginning to end. Thanks
Carol :: October 8, 2009
Everything was smooth and easy.
Douglas :: October 8, 2009
The seller delivered the ordered coffee maker in a short amount of time, exactly as promised.
David :: October 7, 2009
Excellent information on the site. Making a purchase decision is easy here. Good prices, fast shipping.
Richard :: October 7, 2009
Terrific service!
Edward :: October 6, 2009
Just as good as it gets.
Edward :: October 5, 2009
Wow! Was not expecting next day delivery. Thank you. Had some today and it is great. We are hooked. Be sending bags as holiday gifts.
Doug :: October 5, 2009
You guys rock. One day shipping to Beaverton - yoo-hoo! I was the first person to write a review on your website (including pictures) I wrote another one on Amazon.com (which doesn't seem to be showing up right now) and gave a "shout out" to clivecoffee.com on the review. Keep up the great customer service!
Julie :: October 5, 2009
Thank you for the timely and detailed explanation. I really appreciate that level of customer service. I have my own business and it blows me away with some of the horrible email responses I get from web based companies. I will take your advice and purchase the machine and the grinder as they sound like a good match.
Sean :: October 5, 2009
Just wanted to tell you that the LeLit has arrived. In a word, Brilliant! Not only is it as pictured and described, but it was an easy set up too. With one quick read of the instructions I was able to pull a perfect cup with loads of crema in my first attempt! This is exactly what I've been looking for for years. How wonderful to receive it during my birthday weekend.
Thank you for the coffee beans as well. There might be traces of my previous blend still in the Mazzer Luigi hopper but I can already taste the chocolatey/caramel goodness of your coffee. Even though you've only made like $25 bucks off the sale of the machine, you've got yourself a new customer.
Brian :: Sep 28, 2009
Our experience with CLIVE COFFEE has been a TEN on a scale of zero to TEN:
1. Very prompt service. Delivery was within 24 hours. Unit was very well packed.
2. Easy to assemble and operate.
3. Free sample coffee packages (4 of them) is the same as a $44 discount!! (17% off list).
4. Free shipping and no sales tax also a definite plus.
5. Pre-heating/warming the thermos is most easily accomplished in our house by running Water through the machine without filter/coffee. This results in HOT water to warm The thermos prior to brewing. Our house hot water is set at 145 deg F to prevent scalding Of children in the shower; plus, early in the morning water is wasted running until the water gets from the hot water heater to the kitchen sink.
6. The unit exceeds our expectations; and, far exceeds the performance of any coffee makers We have had in the past.
7. We are very, very happy……for once having something that DOES perform as advertised.
Orriss Family :: Sep 24, 2009
Wow!!! You guys are awesome...thank you so much!!!!
Heather :: Sep 21, 2009
Just wanted to say thanks for the great service!! You are the best! The Technivorm coffee maker is great too. Thanks again for superior customer value management.
Deborah :: Sep 21, 2009
You are the best! The Technivorm coffee maker is great too. Thanks again for superior customer value management.
Ernest :: Sep 21, 2009
Just wanted to let you know the replacement caraffe arrived yesterday....WHAT a difference! I just thought I had wasted my $$$ on the Technivorm machine w/o your heads up that something was amiss (from your prior email) Keep up the great service!
David :: Sep 21, 2009
Had my first and second cup of delicious coffee! Thank you!
Walt :: Sep 12, 2009
Ok, I will be the first person to admit that I am not a coffee nut...but I love this coffee maker! I had some pre grinded coffee and this coffee maker works wonders. I really look forward to my first cup of coffee. Before, I never finished all the coffee in my cup but now I do. I realize that I spent quite a bit of $$$ but it is worth it. I bought this more expenseive machine, because I figure that I will save $. I have gone through several rather expensive coffee machines that quit or leaked. I can't wait until I try the beans that you sent with the coffee machine. You may have just made a coffee snob out of me.
Charlotte :: Sep 8, 2009
We are nearly finished the sample coffees you sent and next we will have the Nicaragua coffee I ordered. The coffee has been great!! We have really enjoyed the flavour and freshness. I ordered Espresso coffee today and look forward to trying it. Thanks for suggesting the sample package. I hope you continue to have great success!!
George :: Sep 8, 2009
We received the new Carafe yesterday and tried it out this morning. The difference in the temperature of the coffee after 20 minutes in the carafe was significant! Thank you for the wonderful service. I recommend you guys to all of my coffee obsessed friends.
Janet :: Sep 8, 2009
The moccamaster is everything I expected. And the Clive coffee is great. Thanks for the great products and service.
Joanne :: Sep 8, 2009
thanks for the filter holder and fast service, you have made my day and restored my hopefulness'
Bruce :: Sep 4, 2009
You're the best...nothing ever exceeds good customer service and relationships so thanks!
Jim :: Sep 2, 2009
The Technivorm arrived yesterday afternoon. I made a pot last night of our "regular" coffee and it was considerably more flavorful. My second pot that I made this morning is just as good as first, so I think I have measurements down. Now it is time to try your coffee, I am looking forward to an every more delicious cup. Thanks for your help.
Wayne :: August 9, 2009
The coffee maker is the best. It is hard to believe that there is such a difference in taste. I have not been using cheap coffee makers all these years – all in the $100 - $150 range, but I just didn’t know about Technivorn. Some friends of mine have one and they made me a believer. It looks like a science experiment on my counter and I think really elevates my IQ, in the minds of others!
Karen :: August 3, 2009
Thanks for shipping the Technivorm and the bags of coffee! We were very pleased with the machine's performance this morning. PDX businesses are the best!
Chris :: July 30, 2009
Thanks for all the help. I'm going to be honest... I love you right now. I'm very excited to try this all out!
Thanks again.
Jeff :: July 23, 2009
I am so excited...like most customers that you've probably seen purchasing the Technivorm, I did extensive research and read lots of reviews. Once I decided on the Technivorm, it was tough deciding on the square or round version (height/carafe vs aesthetic issue...) Just some feedback...I ordered from your company because you have a very good FAQ section...the reviews are orderly/selectable and well, like other companies you were willing to give me a couple of bags of coffee-along with free shipping. What made Clive Coffee stand out for me was the thoughtful, honest, and full disclosure opinion that I found at coffeegeek.com
Anyways, thanks for everything...just thought I'd let you know that I appreciate your customer service (talked with someone-I think his name was Mark?) and your personal touch!
Tina :: July 21, 2009
Thanks very much for the press Mark, the wrapping was great, and my Mother loves it! I appreciate your attentive service.
David :: July 14, 2009
Reading the reviews was VERY HELPFUL to me as I decided whether and what to purchase. In particular: the recommendation to use a setting of 30 on the grinder made a big difference, and we bought the CDT model because of feedback that with the CDT model the pot fits back under the filter with the lid on it. It's a small thing but really seems to matter. We even shimmed up the main unit a fraction of an inch and took off the drip plate so we can still be half asleep and it's easy to replace the pot with lid on. But, we're not half asleep for long! Love it!.
Karen :: July 9, 2009
Phenomenal customer service and superb coffee. I'll be back.
Erick :: July 8, 2009
Just a note to THANK YOU so much for the recent shipment! I had the good fortune to call your business last Thursday for some general questions on the Technivorm line of coffee makers. The gentleman I talked to was really friendly, helpful and didn’t project a “sales” mode – I decided during the call to go ahead with a purchase of a Moccamaster. Placing the order online on Thursday, the product arrived on Saturday, with Friday as a generally regarded holiday! The shipment was perfectly packed, and everything worked out very well.
As a result of the great telephone interaction and the totally surprising shipment, I really do plan on continuing to order coffee through your business – it really was great service, and I did really appreciate the low-key approach to purchasing a rather expensive coffee unit. (But, on the other hand, IT’S A GREAT COFFEE MAKER!)
Thanks again for the great service, and what is turning out to be a great product –
Michael :: July 7, 2009
I received my coffee maker today and love it so far. Thanks for the fast service.
Stan :: July 6, 2009
In these times that we live in, its refreshing to deal with someone who cares and goes the extra mile to ensure that their customers are treated with respect. It means much to me.
Thanks for all...
Derek :: June 30, 2009
Extremely responsive, courteous, and prompt. Would definitely consider ordering equipment from Clive Coffee again, and would most certainly order their coffee beans! Very good roast quality.
Jonathan :: June 39, 2009
First and foremost, let me just say that this is an example of THE BEST customer service I have EVER witnessed. Thank you so much! :) Awesome coffee.
Jill :: June 24, 2009
Just wanted to let you know the coffee arrived Saturday. I've tried the Sumatra and it is exceptional!? Is the Sumatra from a special lot?? It has been a long time since I have had a Sumatra that well balanced and smooth. I haven't been drinking it lately because it hasn't been up to par... this one is great!
Look forward to trying the others also...
Barbara :: June 22, 2009
Le'lit showed up yesterday evening. Packing was great, no damage. Got to check it out this morning and all of the features seem to work. It sure looks like it's built good. Plenty of hot water and plenty of steam. You know, I have been drinking espresso and cappuccino for going on 40 years. I had my little steam driven Krups a few years back and a $69 steam pump Delonghi with a pressurized portafilter that didn't create 9 bar so it never created an espresso just strong coffee.
I am certainly a novice but have read a lot and understand the fundamentals. I also believe what I've read that it's all about the grind. I will hold any reservations about my grinder for now. It is a $100 flat burr grinder that seems to perform well. If and when the time comes I'll keep you in mind for my grinder
Well it's been a couple of hours and guess what ... I can make espresso. Check it out...crema and frothy milk. who would have guessed...I can make espresso.
Such a long way to go and a lot to learn but it is obvious to me that this machine is exactly what I expected.
Thanks for all of the help and the quick shipping. I'll keep you posted as time goes on. Thanks again.
Chuck :: June 20, 2009
They delivered in very prompt manner. They have followed-up with emails. Great store.
Ronald :: June 20, 2009
I placed my order at 3:17pm PDT 6/18/09. The UPS truck left my driveway about 15 minutes ago, make it 3:09pm PDT 6/19/09. From Portland OR through Seattle and Burlington to Mount Vernon WA in under 24 hours!!!
The only way to get it here faster would be by Taxi, and that definitely would not be "free shipping".
I haven't even opened the box yet, but I had to thank you for the speed in support of my coffee fantasy
Shane :: June 19, 2009
You are amazing. I filled out the survey with some of my minor concerns and within a day or so you send me an update with solutions to all my problems. I am so impressed. Keep up the good work!
Mary :: June 13, 2009
What differentiates Clive Coffee from even the most respected names in coffee is their ability to combine superior product with superior assistance. Clive will take however long to truly understand your palate, then will carefully match your desires with the right coffee bean, the right equipment at the right price. The mammoth corporations provide a decent product but nothing compared to the complexity and freshness of Clive. If you want to enjoy your coffee like you would a fine wine or fine chocolate, then Clive is the only way to go
Jim :: June 8, 2009
Thanks so much!!! Great coffeemaker and even better customer service. It's nice when a company over delivers instead of over promising. Be back for a Nissan carafe soon.
Jeff :: June 5, 2009
excellent customer service and superb product
Brian :: June 5, 2009
The order processed and arrived very quickly! We love the technivorm coffee maker-expensive but worth it! I would buy from this seller again,but I hope our coffee maker lives a good long life....
Stephanie :: June 3, 2009
It is rare that I find myself writing this type of email because it is human nature that we are more willing to take the time to complain than we are to offer praise. But it is also rare that I encounter the level of customer service that I received from you.
I ordered a Technivorm KBT-741 coffee maker last Wednesday. Even though I ordered it after the cut-off time of 3PM, I received a notice that evening that my order had shipped. Probably owing somewhat to my proximity from your store, I got the coffee maker the next day. I believe it really shows class that you included packages of your coffee and some filters, so that I would be ready to go right out of the box.
I think that you have excellent products and I am VERY impressed with your operations.
THANK YOU!!
Kevin :: May 29, 2009
Dealing with Mark of Clive Coffee has been a breath of fresh air. No pushing for the nth degree to maximize the purchase. Instead, well grounded advice is rendered along with a focus on customer satisfaction, which is indeed a rare commodity these days.
Mark has provided consistently effective suggestions that have assisted in my drive to improve technique and find the proper equipment and coffee to fit my needs for both regular coffee and espresso. It isn't a one-size-fits-all operation and to know that there is a source out there who is willing and able to offer sound advice and back it up in both product and service that goes beyond expectations, is indeed noteworthy.
Greg :: May 27, 2009
your Brazil is really great stuff. I'm still working on some of the other blends too which have been very good too, but so far the Brazil is nice, flavorful and a provides a nice even balance of everything.
Lance :: May 27, 2009
No problems with Clive Coffee. The coffee maker arrived when they said it would. Order was processed quickly.
David :: May 27, 2009
Hi....just a little note....my husband purchased the Moccamaster for me a few months back. Boy, I am I lovin' it....At first, I felt he might have gone overboard, as I was used to using a simple french press. But what a difference!!! Also, I was a die-hard Illy Med. Roast Expresso whole bean junkie, but I tried the Guat. organic bean that came with the Moccamaster - enjoyable! I also have ordered the Peru Organic (love it) and am trying the Clive Expresso....keep up the good work
Margo :: May 22, 2009
product was well packaged and delivered promptly.
Colleen :: May 22, 2009
Wow! Love the coffee maker. Expectations all satisfied. Thanks!
Julie :: May 18, 2009
It arrived this afternoon and the coffee you guys included was a nice surprise. The coffee filters were also terrific. The service is great !!!! something unheard of in this country for a while.
Tom :: May 18, 2009
We received our coffee maker and used it today! So far so good- HOT coffee with no bitterness. Thanks for the comped coffee beans- look forward to trying them.
Betsy :: May 18, 2009
You guys kick so much ass it is insane. I totally appreciate how fresh the coffee is......the first time I ground it up and filled the press I got an overflow situation because of all of the carbon dioxide that released due to the extreme freshness of the beans!!!!
Bruce :: May 14, 2009
I also am appreciating the best coffee in my life and will highly recommend Clive to anyone who wants to buy one based on your wonderful service.
John :: April 30, 2009
Your coffee is the only coffee that I have has that is as good as my home-roasted, and that is high praise.
Tom :: April 23, 2009
--- It's all about serving the customer (me) and you guys are on top of your game. Sending me the part I need to remedy my drip problem with the filter basket without any hassle is a "wow" experience. You don't get those all the time.
Thank you.
Bruce :: April 7, 2009
I want to take a moment to tell you how much we like our Technivorm coffee maker. We haven't had such good coffee around our house in a long time!
Susan :: April 7, 2009
My experience with Clive coffee was most positive. The product that I ordered was overdue in delivery but the people at Clive kept us in the loop as to delivery date as best they could.
Patricia :: April 6, 2009
Got the replacement lid (and the bag of coffee!!)
P.S. The coffee maker originally shipped with a bag of your coffee and we have really enjoyed it.
Thanks much.
Carl :: April 6, 2009
Thank you for sending a small bag of Sumatra Mandheling Retro coffee. It smells wonderful, and we will have some tonight.
Yes, The Technivorm Moccamaster coffee brewers is "wonderful," and worth every penny. I couldn't believe "how good" the first cup and every cup since of coffee has been. So, this is what "damn good coffee" taste like, a quote from the movie "Twin Peaks."
Thanks
Stephen :: April 6, 2009
I received prompt and courteous service from Clive Coffee. As described, the 1-cup Frieling coffee press IS substantial as a Sherman tank. This heavy duty French press is beautiful, easy to use, and makes wonderful coffee! I also loved the free sample of fresh-roasted coffee beans!
Carl :: April 10, 2009
It’s all about serving the customer (me) and you guys are on top of your game. Sending me the part I need to remedy my drip problem with the filter basket without any hassle is a “WOW” experience. You don’t get those all the time.
Thank you.
Bruce :: April 7, 2009
I want to take a moment to tell you how much we like our Technivorm coffee maker. We haven’t had such good coffee around our house in a long time!
Susan :: April 7, 2009
My experience with Clive coffee was most positive. The product that I ordered was overdue in delivery but the people at Clive kept us in the loop as to delivery date as best they could.
Patricia :: April 6, 2009
Got the replacement lid (and the bag of coffee!!)
P.S. The coffee maker originally shipped with a bag of your coffee and we have really enjoyed it.
Thanks much.
Carl :: April 6, 2009
Thank you for sending a small bag of Sumatra Mandheling Retro coffee. It smells wonderful, and we will have some tonight.
Yes, The Technivorm Moccamaster coffee brewers is "wonderful," and worth every penny. I couldn't believe "how good" the first cup and every cup since of coffee has been. So, this is what "damn good coffee" taste like, a quote from the movie "Twin Peaks."
Thanks
Stephen :: April 6, 2009
Shipment of the coffee maker I ordered was delayed from the Dutch manufacturer. Clive kept me informed throughout the process, which was excellent customer service. I am delighted with my new coffee maker...
Frank :: April 3, 2009
Just a quick note to say thanks. I have never worked with any company that kept it's customers as informed of the order progress as your company has done. I realized that the issues surrounding my order were out of your control and that your company got my order filled as soon as possible. I appreciate that kind of service!
Tim :: April 3, 2009
Received everything, kids love the coffee maker. My daughter said the coffee taste so good she loves to drink it black now.
Thanks for your help.
Mike :: March 31, 2009
I just wanted to let you know we received our Technivorm on Wednesday and couldn't be more thrilled - best cup of coffee we've had!
Jenn :: March 30, 2009
We appreciate your good service; the frequent communications regarding getting the Technivorm Mochamaster. The process is easy. The coffee is great.
LoRetta :: March 30, 2009
I just wanted to let you know that it was worth the wait. Although the CDT arrived Tuesday, it's been a very hectic week. I made my first pot today and thoroughly enjoyed it. I look forward to many more transforming coffee experiences.
Ilene :: March 30, 2009
It isn't often I have the pleasure of dealing with people such as you and the others at Clive Coffee. I have been anxiously waiting for my Technivorm coffee maker and am delighted with it now that I have it - It was worth the wait. I especially appreciate that you kept me posted on its progress. It certainly made the wait easier. Anyway, you did a terrific job handling a situation that might otherwise have been a problem.
Thanks much,
John :: March 28, 2009
Just ordered the coffee maker. Thanks for all your help. I believe Clive Coffee has the Best Customer Service in this industry! Thanks again.
Yoko :: March 28, 2009
I have to say the coffee is amazing- Technivorm does live up to its hype in my view. Thanks much.
Phil :: March 28, 2009
I sent a message to Clive Coffee but I wanted to thank you personally for keeping me informed about the delay and ETA of the coffee maker. It arrived, as promised, on the 25th and we have been enjoying great coffee ever since. Thanks so much for your excellent communication and the 1lb of delicious coffee included. I can't wait to try it. A happy customer.
Stephanie :: March 28, 2009
I got the coffee pot today and was very happy with the awesome look and of course the taste of the first cup was awesome! I know i will be happy with this and already and gearing up to buy one for a best friend of mine! LOVE IT! Thanks so much!
Joni :: March 25, 2009
Great products, great service. Can't say enough good things.
Charles Locko :: Feb 24, 2009
Really good service. Returned messages promptly.
James F Theis :: Feb 24, 2009
Very fast shipping.
Michael V. Wren :: Jan 25, 2009
Perfect. Everything went just as it should have.
Robert S Eisenberg :: Jan 25, 2009
Great service and fast shipping!
Mark Browning :: Jan 24, 2009
No problems.
karin ehlers :: Jan 22, 2009
We ordered a coffee maker from Clive Coffee this past December. Due to factors beyond the control of the Clive Coffee Team - extreme weather conditions and problems with the importer and customs - the delivery of the coffee maker was delayed. br>
However, the customer support we received from Mark at Clive Coffee was outstanding! He kept us informed of the status of the order and offered product and shipping alternatives. Ulately, the machine did arrive and we are very happy with the performance of our new machine. br>
We highly recommend Clive Coffee as your choice for coffee and brewing equipment. br>
S. Johnson :: Jan 19, 2008
Exceptional, personalized service.
Jon Prentice :: Jan 3, 2009
I appreciated being informed about the slight delay in sending out my order. The wait was not long and I was informed when it was shipped. I still got my order when I expected it.
gloria j sommer :: Dec 24, 2008
very good.
thomas a hanlon :: Dec 10, 2008
Coffee maker was delayed in shipping from overseas. Clive Coffee was very upfront about delays, providing great updates on when to expect arrival, and offering discounted next-day shipping to make our deadline. Very pleased with the prompt responses and on-time performance.
Heike Larson :: Dec 7, 2008
Very good customer support.
Charles E. Stanford :: Dec 7, 2008
The Technivorm coffee maker makes excellent, very hot coffee, and Mark's customer service was terrific in helping me decide which model to order. I will buy from Clive Coffee again, no question.
Paula J. Eisenberg :: Dec 7, 2008
The Technivorm works as advertised, the coffee is great and we're very satisfied with it. But if you want to ship me another one, feel free. As long as it's free.
Just kidding.
Wayne Enslow :: Nov 18, 2008
Outstanding experience. My espresso machine was well packaged (important for such a heavy item) and it arrived in a timely manner. The coffee is also very good.
JEFFREY R JOERS :: Nov 11, 2008
Excellent customer service.
Lynne Gabrielsen :: Nov 11, 2008
Received a quick response and the shipment followed promptly. The fresh aroma of this coffee must be experienced to be believed.
James L Milne :: Oct 21, 2008
We'd love to hear your feedback! Simply send us a note