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Why We’re Not Always Open

Published by Mark
August 11, 2016 1:20 pm

I will always remember Giovani. He’s run a small pipe tobacco shop, Tabaccheria Castellana, in the shadows of the Duomo in Florence since the early 80’s.

As you enter, the door behind you locks, preventing other customers from joining while you’re shown, with great care, the small selection of fine pipes and tobacco that Giovani has decided to offer.

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We reference Giovani here at Clive, as he provides an example of fine retail in an age of mass market hurriedness and e-commerce without soul. It is in his spirit of an exceptional shopping experience that we have limited our showroom hours to Tuesday – Friday from 11am to 6pm and Saturday from 11am to 4pm. We are open by appointment only on Mondays.

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We’ve found that the experience of trying out an espresso machine and grinder setup can be a little intimidating. We try to make the demo experience fresh and fun, rather than a tedious comparison of boiler specs and pump types.

When you book an appointment with us, we are prepared for your visit and can offer unhurried (and noncommissioned) advice on the best setup for your budget and lifestyle. We’ll set aside enough time to show you how the machine works, pull as many shots as you’d like, and steam up some fresh milk to make the drink of your choice.

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If you find yourself nearby and needing to pop in, we can often fit in an appointment on the fly. You can easily snag an appointment by going to clivecoffee.com/pdx, or give us a call at 800.520.2890. For our friends that aren’t in the Portland area, we strive to provide exceptional support via phone and email, from Monday through Friday 9am to 6pm PST and Saturday 11am to 4pm. However you find us, our goal is to stand by you with a long term relationship, starting with answers and information so you can feel confident in taking that next step towards great coffee.

We look forward to hearing from you!


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