Customer Service: FAQs

Frequently Asked Questions

How do I make a return?

Returns at Clive Coffee are simple and hassle free. We accept returns up to 30 days from the shipment date of your order. Upon receiving your return, we'll credit your card the purchase price, less the original outbound freight cost if your order included free shipping. To make a return, fill out this short form. To read our complete return policy, please visit our Returns & Exchanges section.

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How do I order online?

To place an order with Clive Coffee simply browse to the product page of the product you want to buy, click the "Add to Cart" button. Once the item appears in your cart simply click the "Checkout" button. If you are not signed in you will be prompted to do so (if you have not created an account before click the "register" button and follow the instructions).

Once you arrive at the "Billing & Shipping Address" page check and confirm that the billing address is correct and that the shipping address is the same address. After you have confirmed the addresses click the "Continue" button. (If at any time you need to go back and change any info click the "Back" button.)

On the "Shipping Method" page select your shipping method and click the "Continue" button.

On the "Payment Information" page select your credit card type and enter your card information. If you have a coupon to apply, enter the code in the provided box. Double check and make sure your order total is correct and then enter you credit card information. Once everything is entered correctly click the "Place Order" button. (Once you have clicked "Place Order" do not click refresh the page until you see the order confirmation screen).

On the "Review & Submit Order" page, please review all your order information and ensure it is correct. Once you have verified your information click the "submit order" button.

After your order has processed (it usually takes a couple seconds) you will be taken to the order confirmation page that will display your order number.

If you have any questions about the checkout process or would like to place your order over the phone please give us a call: 800.520.2890.

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What are your shipping options?

We offer Ground, 3 Day, 2 Day, and Next Day services via UPS. If the item weighs less than 3 or 4 pounds, depending on the shipping address, will be shipped via USPS Priority (which is only $5 for most orders). We ship all international orders via UPS Worldwide Expedited. For more information please check out our Shipping Information section.

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Can I cancel my order after it has been placed?

Most orders that have not shipped are able to be changed or cancelled. However, keep in mind that most orders ship out the same day they are ordered. If you need to change or cancel your order please contact us immediately.

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Can I add or remove items to an order once it's placed?

The easiest way to add something is to simply place a new order online for the new item you wish to purchase. If your original order has special shipping arranged that you wish to take advantage of please contact us.

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Can you ship to my PO Box?

Yes, we can ship to your PO BOX address. Please be sure to select USPS Priority as your shipping method, as UPS does not deliver to PO Boxes.

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Do you charge Sales Tax?

There is no sales tax charged on any order at Clive Coffee. It really is that simple. If you are shipping internationally you may be required to pay your local duty and taxes (see International Orders for details).

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Is my information secure?

Clive Coffee ensures a very high level of security for your online purchases. We utilize 128 bit secure encryption software (SSL) in our checkout process. This software encrypts all your personal and financial information on the internet. If you prefer to order by phone, please call us at 800.520.2890. For more information, please see our Privacy & Security Policy for details. All information obtained at Clive Coffee is for our internal use only. Your private information will never be sold, loaned, or given to anyone.

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Do you ship to my country?

We ship to the following countries: Australia, Canada, Dubai (UAE), France, Finland, Germany, Hong Kong, Italy, Japan, New Zealand, Norway, Puerto Rico, South Korea, Spain, Sweden, Switzerland, and the United Kingdom. We are unable to make any exceptions to this list. For more information please check our International Orders Policy.

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Do you offer a price match guarantee?

We guarantee our prices for 3 business days from the date of your order. If an item goes on sale within 3 business days of your order, we will credit you the difference. To take advantage of this, simply email us at service@clivecoffee.com to request a credit.

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